Refund policy

Last updated: 22 July 2026

OVERVIEW

We want every DALAMI order to arrive correctly and in good condition. Please read this policy before making a purchase.

CHANGE OF MIND AND SIZE SELECTION

For hygiene and safety reasons, underwear, panties, bras, safety pants, shapewear and other intimate apparel cannot be returned or exchanged due to change of mind, colour preference or incorrect size selection once the product packaging or hygiene seal has been opened.

Please check the product description and size guide carefully before placing your order. If you need help choosing a size, contact us before purchasing.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, incomplete or different from your order, please contact us within 7 days of delivery at dalami.admin@gmail.com.

Please provide your order number, a clear unboxing video and clear photos showing the item, packaging, shipping label and issue.

The item must be unused, unworn, unwashed and returned with its original tags, packaging and free gifts, where applicable.

ELIGIBILITY REVIEW

We will review each request fairly. If approved, we may offer a replacement, exchange or refund, depending on the issue and stock availability.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

NON-RETURNABLE ITEMS

• Items that have been worn, washed, altered, damaged after delivery or show signs of use.

• Items without their original tags, packaging or hygiene seal.

• Items purchased under clearance or final-sale promotions, unless they are damaged, defective or incorrect.

• Free gifts and promotional items, unless the main approved return requires them to be returned.

RETURN SHIPPING

Do not send an item back without approval.

For an approved return caused by our error or a verified product defect, DALAMI will provide return instructions and bear reasonable return shipping costs.

For any return accepted as a goodwill exception, return shipping costs will be paid by the customer.

REFUNDS

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.

Your bank or payment provider may require additional processing time.

ORDER CANCELLATION

Cancellation requests must be made before an order is packed or fulfilled. We cannot guarantee cancellation once order processing has started.

Orders that have already been shipped cannot be cancelled and will be handled under this Return and Refund Policy.

CONTACT US

Email: dalami.admin@gmail.com