Terms of service

INTRODUCTION

These Terms of Service govern your use of dalami.my and any purchase made from DALAMI. By accessing our website or placing an order, you agree to these Terms.

1. ONLINE STORE TERMS

You must provide accurate, current and complete information when placing an order.

You may not use our products or website for any unlawful or unauthorised purpose, or interfere with the security or operation of the website.

2. PRODUCT INFORMATION

We aim to display product descriptions, measurements, colours and images accurately.

However, colours may vary slightly due to lighting, production batches and screen settings. Measurements may have a reasonable manual-measurement tolerance.

Please review the product details and size guide before purchasing.

3. PRICES AND PAYMENT

Prices are shown in the currency displayed on the website and may change without prior notice.

The final price, shipping charge, discount and any applicable tax will be shown at checkout. Orders are subject to successful payment authorisation.

4. ORDERS

We reserve the right to accept, reject, limit or cancel an order where reasonably necessary, including for suspected fraud, pricing or stock errors, payment issues or misuse of promotions.

If we cancel a paid order, we will arrange a refund to the original payment method.

5. PROMOTIONS

Discounts, vouchers, gifts and promotional offers are subject to their stated terms, validity period and stock availability.

Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied retrospectively.

6. SHIPPING

Shipping is governed by our Shipping Policy.

Delivery dates are estimates and may be affected by couriers, customs or circumstances outside our reasonable control.

7. RETURNS AND REFUNDS

Returns, exchanges, cancellations and refunds are governed by our Return and Refund Policy.

Due to the hygienic nature of intimate apparel, additional return restrictions apply to opened or used products, without limiting consumer rights under applicable law.

8. INTELLECTUAL PROPERTY

All website content, including DALAMI branding, text, graphics, photographs, videos, product presentation and design elements, is owned by or licensed to DALAMI.

The content may not be copied, reproduced, republished or commercially used without written permission.

9. REVIEWS AND USER CONTENT

If you submit a review, photo, comment or other content, you confirm that it is accurate, lawful and does not infringe another person’s rights.

You grant us a non-exclusive right to use and display that content for operating and promoting our business, subject to applicable law and our Privacy Policy.

10. THIRD-PARTY SERVICES

Our website may use or link to services provided by Shopify, payment providers, couriers, social platforms or other third parties.

Their services may be governed by separate terms and privacy policies.

11. DISCLAIMER AND LIABILITY

To the fullest extent permitted by law, DALAMI is not liable for indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

12. PRIVACY

Your personal information is handled according to our Privacy Policy.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version published on this website applies from its stated update date.

14. GOVERNING LAW

These Terms are governed by the laws of Malaysia.

Any dispute will be subject to the rights and procedures available under applicable Malaysian law.

15. CONTACT US

Email: dalami.admin@gmail.com