Shipping policy

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment confirmation.

Orders placed during weekends, public holidays, major campaigns or high-volume periods may require additional processing time.

DELIVERY ESTIMATES

Malaysia: Approximately 2–7 business days after dispatch.

International: Approximately 7–21 business days after dispatch, depending on the destination and customs clearance.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, customs clearance, incorrect addresses or events outside our reasonable control.

SHIPPING CHARGES

Available shipping methods and charges are calculated and displayed at checkout based on the delivery destination, parcel details and any applicable promotion.

TRACKING

Tracking information will be provided when available after your order has been dispatched.

Please allow time for the courier’s tracking system to update.

ADDRESS CHANGES

Please ensure your delivery address and contact number are complete and correct before payment.

Contact us immediately if a correction is needed. We cannot guarantee changes after an order has entered processing or been fulfilled.

FAILED DELIVERY AND RETURNED PARCELS

If a parcel is returned because of an incorrect or incomplete address, an unavailable recipient, failure to collect or repeated unsuccessful delivery attempts, the customer may need to pay the cost of redelivery.

Any refund approved for a returned parcel may exclude shipping charges and other non-recoverable delivery costs, subject to applicable law.

LOST OR DAMAGED PARCELS

If your parcel is marked as delivered but has not been received, or arrives damaged, please contact us promptly with your order number, shipping label, photos and an unboxing video where available.

We will assist with the courier investigation. Investigation and resolution times depend on the courier.

INTERNATIONAL DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Unless stated otherwise at checkout, these charges are the customer’s responsibility. DALAMI is not responsible for customs delays or charges imposed by local authorities.

CONTACT US

Email: dalami.admin@gmail.com